COVID – 19 UPDATE June 17, 2020

To Our Valued Clients:
 
With the announcement of Stage 2 – Alberta relaunch plan which started Jun 12, 2020 the restrictions have relaxed a little, however we do still encourage people to continue with safe distancing. If possible please continue to use email or phone and minimize in-person interactions. We are able to complete all move-in and move-outs through email and phone.
 
Please stay home if you or your family members are feeling unwell, have a fever (including low grade) or are showing other symptoms.
 
Sincerely,
Riverside Storage
 
Office #: 403-932-9332

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Update on COVID-19 March 24, 2020

To Our Valued Clients:

During these uncertain times, we want to affirm our support of you, and of our community.

Your well-being and peace of mind when using our facilities during the COVID-19 pandemic is very importance to us. We also believe that we share in a broader responsibility to do our part to slow and limit the spread of COVID-19. This means taking appropriate precautions to safeguard the health and safety of our employees, our customers, and our communities, and to follow all advice and directives from Alberta Health Services.

We have implemented a number of measures. This includes increased hygiene standards and cleaning routines, updated guidelines for all in-person interactions, and contingency planning appropriate to the circumstances. Rest assured that we are committed to providing a safe, clean, and secure place to store your belongings. One way we are updating in-person interactions is encouraging alternative payment options such as credit card and e-transfers, for more information please call or email.

We will continue to monitor all new developments. For the time being, our office remains open five days a week (Monday – Friday), however please note until April 5, 2020, Monday and Friday we will only be available through phone and Email from 9am to 5pm and not physically at the office. We may adopt reduced office hours or appointment-based service in the future, as appropriate.

We promise to keep you informed of any changes to your self-storage services. Should you have any questions or concerns, please reach through email or phone. We recognize the many impacts of the pandemic to people’s lives and businesses, and are committed to working with you throughout this challenging period.

Just a reminder that due to the COVID-19 we have not been able to get the new key pad operational. Underneath the key pad is still the gate card scanner, please continue to use.

Sincerely,
Riverside Storage 

Office #: 403-932-9332

Email: Admin@cochraneriversidestorage.com

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UPDATE:  To control the spread of COVID-19 Riverside Storage will be operating under reduced hrs: Effective immediately, we will no longer be open on Saturday. Please also check our website, Facebook or emails for any further changes that may transpire over the coming days/weeks. You will still be able to access your unit as usual. A friendly reminder that food storage is prohibited as this can be an attractant to field mice and other unwanted pests.
 
 
We have increased our office cleaning by frequently wiping down door handles, payment machines, counter tops, etc., and we are closely monitoring the constantly evolving situation to take any further actions, if needed, suggested by our government and health officials.
 
Recommended tips:
1. Avoid touching your eyes, nose and mouth. 
2. Wash your hands often for at least 20 seconds. If soap and water are not available, use an alcohol-based sanitizer. 
3. Practice social distancing, where possible.
4. Avoid close contact with people who are sick. 
5. Cover your cough or sneeze with a tissue, then throw in the trash. 
 
Please stay home if you or your family members are feeling unwell, have a fever (including low grade) or are showing other symptoms. If you have questions about your symptoms use the online tool at https://www.albertahealthservices.ca/news/Page15433.aspx or call 811.
 
 At this time we encourage all of our customers to please avoid coming into the office and use email and phone calls for communication and to use the payment options listed below for paying your monthly rent:
 
– Signing up for automatic monthly payments we accept all major credit cards.
– Make payments with e-transfer to admin@cochraneriversidestorage.com (no password required)
 
If you must come into the office we ask that you use our hand sanitizer upon arrival.
 
Thank you to all of customers and remember we are all in this together.  
 
From the Management and Staff at Riverside Storage
FaceBook: @Riverside160
Email: admin@Cochraneriversidestorage.com
Contact #: 403-932-9332
Website: https://cochraneriversidestorage.com/  – Signing up for automatic monthly payments we accept all major credit cards- Signing up for automatic monthly payments we accept all major credit cards.